Genpact is one of the leading global professional services firms and for years has been making use of advanced technology to drive business transformation. Artificial Intelligence (AI) is currently at the forefront of the transformation and is deeply embedded in the operations of the company. The approach is of course in the technological advancements, but it is also in the way that AI is integrated into its culture. The AI solutions are developed responsibly and are based on human-centric AI environment.
Genpact’s Culture Framework
The culture framework of Genpact is called (CI)², and it stands for Curiosity, Incisiveness and Courage. The framework guide the way Genpact develops as well as implements its artificial intelligence framework while ensuring that it aligns with the principles of the company.
The (CI)² framework is about strengthening a culture of innovation and simultaneously it is also about creating an environment that empowers employees in the contribution of meaningful development of AI solutions.
Artificial Intelligence Framework
One key aspect of AI strategy at Genpact is Responsible Generative AI Framework. The level of ethical consciousness is a direct result of its cultural values which are embedded within the artificial intelligence framework of the company. It makes AI more inclusive as well as more aligned with societal needs.
AI Innovation
Genpact has always focused on innovation within its artificial intelligence framework. Its AI Gigafactory is a notable example to mention here as it applies the cultural principles of the company. Genpact uses artificial intelligence framework in such a way that the solutions prioritize on ethical standards. Hence, it becomes easier for businesses to adopt such AI solutions which are responsible and even efficient.
The efforts of Genpact go beyond the creation of AI technologies. Such a flexibility is a key feature of its AI framework and allows it to stay agile as well as innovative amid being aligned with its cultural values.
Training and Cultural Integration
The implementation of AI at Genpact is about a technological shift and also about a cultural transformation. Training programs like AI Guru and AI Upskilling are particularly designed to make AI accessible to all employees. The initiatives help in strengthening a culture of learning and curiosity. All these are important for adopting new technologies. The approach of Genpact to training and development reflects the values of the (CI)² framework.
Genpact enables employees to contribute actively to its AI-driven transformation. The alignment between artificial intelligence framework and its cultural values creates a workforce that is technologically skilled as well as ethically grounded.
Ethical AI
The commitment of Genpact to ethical AI goes hand in hand with its cultural framework. The company has been recognized for its ethical practices in AI development. It has earned a spot on the 2025 list of the World’s Most Ethical Companies.
Q&A
What is approach to Artificial Intelligence (AI) at Genpact?
The Genpact tech giant uses AI to drive business transformation. It also integrates the AI into its company culture and ensures that it is developed responsibly and is highly human-centered.
What is culture framework at Genpact called?
Its culture framework is called (CI)². The Genpact (CI)² stands for Curiosity, Incisiveness and Courage.
How does the culture framework of Genpact relate to AI?
The (CI)² framework of Genpact provide a guidance in the development of its AI solutions and simultaneously also ensures that the solutions are innovative, ethical as well as aligned with the core values of the company.
What does the (CI)² framework focus on?
The (CI)² framework mainly focuses on strengthening a culture of innovation, curiosity and courage amid encouraging its employees to contribute to the AI development.
What is the Responsible Generative AI Framework at Genpact?
The Responsible Generative AI Framework at Genpact ensures that the AI is developed ethically equipped with minimum biases and simultaneously also ensures that it aligns with societal needs.
How does the (CI)² framework impact AI development at Genpact?
The (CI)² framework embeds cultural values such as curiosity and integrity into the AI solutions of Genpact. Hence, it is more inclusive as well as more responsible.
How does Genpact ensure AI development is ethical?
The AI solutions of Genpact are guided by a responsible AI framework and it incorporates ethical considerations such as data privacy, transparency and bias reduction.
What role does training play in AI strategy at Genpact?
AI Guru, AI Upskilling and other training programs at Genpact help the employees to understand and contribute to AI.
How does Genpact encourage a culture of learning with AI?
Genpact promotes a culture of learning through training initiatives to help the employees in upgrading their skills in AI.
How does Genpact balance technological shifts with cultural transformation?
Genpact balances the two by integrating AI with its values of curiosity, innovation and ethical responsibility.
What is the impact of AI framework on employees at Genpact?
The AI framework at Genpact empowers employees to contribute to AI projects. It helps them in becoming technologically skilled as well as ethically grounded.
What makes the AI approach of Genpact unique?
The AI approach of Genpact is unique as it integrates technological innovation with cultural values.