What are the core needs of large transport companies in 2025?

Delivery app development as of 2025, focuses on the following key core needs of transport companies:

Using AI, ML, cloud platforms, and IoT. All that drives most industries today. They help logistics companies to optimize routes, manage inventory, and improve operational accuracy.

Warehouse automation (i.e., the use of robotic systems to speed up order processing).

Active transition to green logistics. Key trends include electric transport, route optimization, green certification, and renewable energy sources.

Use of IoT sensors and 5G connectivity. They are used for cargo tracking, storage condition control, and real-time vehicle monitoring. 

Cybersecurity and data protection. Logistics systems require reliable protection, updates, staff training, and monitoring.

Which features should a modern delivery app include?

As a rule, the maximum efficiency of a delivery app is achieved through the following set of features:

Live order tracking. Users get access to a map showing the current location of the courier and the estimated delivery time.

Push notifications. Inform users about the status of their order.

Direct communication with the courier via chat. If you need to clarify details or change their route.

Extended payment options. Users should be able to pay by card, Google/Apple Pay, e-wallets (PayPal, UPI), and even with cryptocurrencies.

AI route optimization, load forecasting, and delivery schedule adaptation.

Simple and clean interface ( add minimum steps for key actions).

Voice ordering, voice assistants (like Siri or Google Assistant).

Ability to rate delivery, leave comments, and submit photo reports.

Loyalty programs, points, subscriptions with benefits (all-day delivery, discounts).

Cashback, promotional offers, and gamification features. 

How does real-time tracking improve logistics efficiency?

First off, you demonstrate transparency to your customers and promote their loyalty to you. When people can track their shipment in real time, it is a huge plus for your business. And also fewer calls to support to ask about delivery details. 

Real-time data integration helps companies react quickly to unforeseen events. Such as traffic jams, accidents, weather conditions, and so on. With its help, you can adjust the route in a moment so that the parcel arrives on time. 

Why is fleet management integration essential?

The integration of a fleet management system (FMS) is critical for modern logistics. It’s all because it lets you optimize internal operations, reduce costs, and improve customer service. A bunch of benefits from just one implementation. 

With fleet management, you can optimize each route, thereby reducing fuel consumption and downtime. A separate benefit is control over driver behavior and the technical condition of vehicles. It works like this. If a driver runs a vehicle carelessly, resulting in damage to goods, or if strange behavior related to health is detected – the system will notify you. 

It also improves customer service by providing up-to-date information on delivery status and increases the company’s competitiveness in the market.

What role does AI play in route optimization and delivery planning?

AI is a technology that is relevant and helpful in every industry today. In the context of route optimization, AI also plays a key and helpful role. Like this.

It allows you to dynamically adjust routes based on traffic, weather conditions, and road restrictions, reducing travel time and fuel costs. AI predicts the exact time of arrival, providing customers with up-to-date information and reducing the number of missed deliveries. How does this happen? AI analyzes all the data needed to plan a route effectively. Everything you input into it and what it recommends based on this. 

Basically, it makes the delivery app as effective as possible for businesses and useful for users. 

How to ensure scalability and performance for high delivery volumes?

For this purpose, we advise using delivery software solutions. Autonomous mobile robots will help improve warehouse efficiency, reducing human mistakes. While scalable software will enable automatic route adjustments and resource optimization. 

Using analytics, collaborating with 3PLs, and optimizing last-mile delivery are also important. They provide flexibility, reduce costs, and increase delivery accuracy and speed. All in all, mix all these approaches to get the most from your delivery business. 

What are the security and compliance requirements in 2025?

Security and compliance requirements are going to change for logistics and delivery companies in 2025. The following ones are the most crucial to comply with. 

Companies must report incidents, conduct regular risk assessments, and ensure resilience to cyber threats, according to the EU’s NIS2 directive.

In 2025, new rules for international shipping will come into force. This includes requirements for electronic container tracking, CO₂ emissions reduction, and updated customs documents. 

ISO 28000:2022 specifies requirements for security management systems in supply chains.

Companies that process payment data must comply with the PCI DSS standard. This requires the protection of payment card information and the prevention of fraud. 

How can a custom app provide a competitive edge in the transport industry?

Custom apps make a real difference across transport companies in 2025. Unlike ready-made delivery apps, they provide more opportunities for your business growth and success. 

First off, they automate routine processes, optimize routes, and help reduce fuel costs and delivery times. They provide real-time monitoring of cargo status, increasing customer satisfaction. What’s more, they easily scale to meet the growing needs of your business. Ready-made apps are limited on this. 

Thanks to custom delivery apps, you can offer unique services and an improved customer experience, which increases efficiency and competitiveness in the market. 

Conclusions

Today, large transport businesses have increased needs and expectations for delivery apps that affect their business. As well as clients, who want to see more personalization and modern features, driving AI and ML. Understanding your business needs, demand in the market, and users’ expectations will help you build a highly productive and effective app that will bring value in just a few clicks.